Senior Business Systems Analyst

Edward Jones

Anywhere Remote only

Full time

$78.8-134.2k (annually)



May 21

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000+ branch offices where our more than 7 million clients live and work.

In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors.


Team Overview :

In 2022, Edward Jones invested $ 1 billion in technology infrastructure, digital initiatives, and virtual business enablement tools. We're currently in the test and learn phase and are looking for talented, motivated professionals, that want to be part of this transformational journey. Cloud-based architecture and modern technical capabilities will enable us to grow our impact while providing the best client experience possible.

The Branch Efficiency & Communications Portfolio supports several applications that enable Edward Jones branch teams to assist with daily workflows to support our client needs. Our primary responsibility is to ensure we enable our Edward Jones branch associates enhanced capabilities to complete their day-to-day workflows effectively, with intuitive tools and resources that meet their needs. We are seeking strategic thinkers who are highly motivated to drive business objectives and make data driven decisions.

What You'll Do:

As a Senior Business Systems Analyst, you will be a part of a collaborative stable team whose end goal is to improve the overall communications experience for the branch teams. You will review, analyze, and evaluate the end user needs as defined by the persona and strategic goals of the product team mission to draft and create user stories and specifications for acceptance criteria to meet the needs of the Epics and Features laid out by the Product Owner and Design team.

By joining our portfolio, you will:

  • Be responsible to the Branch Efficiency & Communications Sr. Product Owner, serving as a primary contact for issues and escalations related to their supported systems, providing as timely resolution as possible.
  • Support multiple highly complex business processes.
  • Refine user stories of varying complexity through collaboration between Product Owner, product team, and business stakeholders.
  • Serve as a liaison between Technology and Digital Product Management division to ensure alignment between business needs and delivered capabilities.
  • Collaborate with other portfolio associates including developers, user experience designers/researchers, and quality assurance team members to ensure deliverables support acceptance criteria; and are aligned with broader Feature/Epic goals.


What Experience You Need:

  • Bachelor's degree or relevant experience required.
  • 4 years experience designing and implementing functional systems and data in a structured process.
  • Previous experience with Agile methodology (user storying creation and refinement, defining user acceptance criteria) and tools such as Jira, Aha
  • Technical proficiency with tools to identify, collect and analyze data such as SQL Developer, Data Studio, or TOAD.
  • Ability to document new and existing business process flows and research data definition to develop expertise or promote data usage efficiency.
  • Ability to summarize moderate to highly complex business cases, system information and concepts and clearly and effectively communicate to cross divisional leadership using verbal, written and presentations skills.
  • Advanced knowledge of standard Business System Analyst principles and practices.
  • Associate must have the ability to work independently and in a team environment, multi-task and work with leader to prioritize assigned tasks / projects.
  • Strong relationship management, interpersonal and negotiation skills.
  • Advanced troubleshooting skills to investigate, resolve and escalate problems. Identifies need for technical assistance to help in problem resolution.
  • Advanced knowledge of Microsoft Office tools to provide working system prototypes and scenario modeling.
  • Advanced understanding of evolving firm reporting technology platforms


  • 100 Best Workplaces for Millennials in 2022, published Fortune July 2022, Great Places to Work® data as of March 2022. Compensation provided for using, not obtaining, the rating.
  • Edward Jones was recognized as one of the Best Workplaces for Millennials by Great Places to Work® and Fortune® magazine. The privately held firm ranked No. 2 overall, in its fourth appearance on the list.
  • 2022 Fortune Best Workplaces for Women, published September 2022, research by Great Places to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
  • Edward Jones has been named to the 2022 Best Workplaces for Women list by Great Places to Work® and Fortune® magazine, ranking No. 45.
  • 2022 Fortune's 100 Best Companies to Work For, published April 2022, research by Great Place to Work®, data as of August 2021. Compensation provided for using, not obtaining, the rating.
  • For the 23rd time, Edward Jones has earned a spot on the Fortune 100 Best Companies to Work For® ranking by Great Places to Work® and Fortune® magazine. Edward Jones ranked No. 35 on the prestigious 2022 list.
  • 2022 Best Places to Work For LGBTQ+ Equality, Great Place to Work® in partnership with Human Rights Campaign Foundation, published Equity Magazine January 2022, data as of July 2021. Compensation provided for using, not obtaining, the rating.
  • Edward Jones scored 100 percent on the Human Rights Campaign Foundation's 2022 Corporate Equality Index (CEI) the nation's foremost benchmarking survey and report measuring corporate policies and practices related to LGBTQ+ workplace equality. The ranking designated Jones as one of the best places to work for LGBTQ+Equality.


Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.

At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:

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