Infrastructure Engineer

TMX Finance Family of Companies

Carrollton, TX, USA

Full time



May 21

Requisition ID 2023-32439

Category: IT/IS



Infrastructure Engineer

Carrollton, TX

The TMX Finance® Family of Companies is looking for an Infrastructure Engineer to join our team to provide IT Engineering Services to our Cloud and Technology Solutions stack for the Information Technology department. You will work to mature our Cloud Technology Program and support activities related to development and maintenance of policies, standards, procedures, and controls. Using your extensive infrastructure governance and technologies experience, you will collaborate with the broader Information Technology team and other departments within the Company to advance program maturity.


  • Serve as the first point of escalation for day to day operational and engineering activities in corporate offices and assisting with Stores.
  • Diagnose and troubleshoot performance issues across Windows/MacOS and Cloud based architectures.
  • Manage, and support 3rd party SAAS applications such as Microsoft Office 365 (Exchange Online, OneDrive, SharePoint Online, Microsoft Teams, Active Directory, DHCP, DNS).
  • Provide end to end technical support for onboarding an offboarding employees within the organization.
  • Manage users, groups, and computer objects within on-premises and Cloud based Active Directory Services.
  • Coordinate enterprise infrastructure hardware and software installation and upgrades. And assist with overall Life Cycle Management and Inventory requirements.
  • Support stores with Tablet issues and troubleshooting to ensure proper functionality of these devices.
  • Participate in system architecture studies of new and existing IT systems to permit development of integrated corporate, distributed, and client server business systems.


  • 7+ years of relevant experience
  • Experience with Active Directory, DHCP/DNS, and Windows Server
  • Medium level knowledge of Office365 applications including Exchange, Exchange Online, Microsoft Teams, Office Suite, SharePoint Online and OneDrive
  • Broad understanding of infrastructure hardware and software systems including network, compute, storage, and security for traditional data center as well as cloud technologies such as Microsoft Azure and AWS
  • High Level understanding of computer networking and proven knowledge of TCP/IP, WANs (Wide Area Networks) LANs (local area networks) and Wi-Fi networking
  • Experience in identifying, escalating cyber security threats, and working with modern endpoint protection systems
  • Excellent teamwork, communication and presentation skills including the ability to clearly articulate technology strategy recommendations often to those without a technical acumen
  • Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard

Preferred Qualifications

  • Microsoft certifications are a plus
  • Cisco Meraki Experience a Plus

Our Benefits Include*:

  • A comprehensive new hire training program designed to help set you up for success
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Professional Development and Mentor Programs plus Ongoing Training Resources
  • Multiple coverage levels for Medical, Dental, & Vision
  • Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
  • Traditional 401(k) and Roth 401(k) with Company match
  • Flexible Spending Accounts
  • Basic and AD&D Life Insurance
  • Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
  • Paid Time Off (Accrue approximately 12 days per year, plus 2 additional days for each year of service after the first year of employment up to a maximum of 18 days)
  • Performance-based career advancement
  • Diverse Culture and Inclusive Environment

Learn More About Us

The Infrastructure Engineer is part of the Information Services team, which works intensely to design and drive the innovation that keeps us competitive. To learn more, visit

What We Offer

Our Commitment to Diversity, Inclusion and Belonging

Diversity at the TMX Finance® Family of Companies is one of the driving forces behind our Company's success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn't just about the work we accomplish; it's about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.

Our Workplace Awards and Recognition

We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA 2022 and 2023.

About Us

TMX Finance® Family of Companies is one of the largest consumer specialty finance organizations in the United States. Since 1998, we have provided access to credit for customers who are underserved by traditional lenders through our TitleMax®, TitleBucks®, and InstaLoan® brands. Many of our customers have nowhere else to turn when they suffer short-term financial setbacks like medical emergencies or home repairs, so it is our mission to remain a reliable source of credit and offer customers hope and opportunity.

Check out what's happening in our Company at

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

  • Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

Important: The TMX Finance® Family of Companies will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domain or In-store positions are in-person only, remote options not available. For questions or verification, call 1- 855-TMX-JOBS.

All TMX Finance® Family of Companies Are Equal Opportunity Employers.

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