Job Summary

Installs new software and infrastructure upgrades, evaluates and installs patches, monitors system performance and resolves related problems. Performs system backups and recovery. Maintains data files and monitors system configuration to ensure data integrity.

Specific Responsibilities

Strategic Planning

• Provides recommendations regarding infrastructure planning and budgeting.
• Participates in disaster recovery/business continuity planning including data backups and restores

Administration

• Maintains growth statistics, space forecasts, backup systems, and infrastructure inventories.
• Performs daily data backups and recoveries.
• Monitors and maintains continuity with system licensing & maintenance agreements.
• Maintains production change control schedule and participates in change control.

Development

• Performs infrastructure upgrades including planning and scheduling, testing, and coordination.
• Performs infrastructure administration setup on servers and hosts.
• Maintains policies and standard procedures to increase system uptime.
• Identifies training needs and keeps current on application technologies.
• Creates and maintains standard OS installation images for virtualization templates.
• Coordinates infrastructure planning and management.
• Provides data and metrics to support sizing requirements and performance tuning decisions. Participate in related decision processes with managers and leads.

Performance

• Leads troubleshooting of application, operating system(s) server hardware, network communications and storage issues within infrastructure.
• Provides a second level of support; leads service incident and problem resolution efforts to support entrusted applications/products.
• Provides user support on deployed servers.

Miscellaneous

• Performs other duties as assigned.

• Minimum QualificationsSuccessful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in a major such as computer science, information technology, or related; OR appropriate combination of education and experience.
• Please see information highlighted below.
• Enterprise Applications
• ImageNow
• Infrastructure
• active directory design, administration
• Box Collaborative Storage
• Information security
• Microsoft Office (Word, Excel, Powerpoint, Access, Outlook)
• Server hardware
• Veeam Backup and Recover
• VMware vCloud Director
• VMware vSphere
• Windows Operating System
• Certification/Licensure
• VMware
• Analytical
• Critical thinking
• Debugging
• Troubleshooting
• Use-case analysis
• Project
• Collaboration and teamwork
• Evaluate resources
• Functional documentation
• Iterative & incremental development
• Planning

Minimum Competencies: (Skills, knowledge, and abilities.)

• VMWare (Vcenter, Vdirector)
• Microsoft Active Directory Services ADS)
• ArcServe UDP backup software

Preferred Qualifications

• Amazon Web Services (AWS)
• Microsoft Azure
• Google Cloud

Benefits

At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life And Wellness

Northwestern offers comprehensive programs and services to help you and your family navigate life’s challenges and opportunities, and adopt and maintain healthy lifestyles.

We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more. Professional Growth & Development:

Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you’re interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the COVID-19 and Campus Updates webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.