Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.

We are the first public company to become a Public Benefit Corporation . As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.

Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it’s up to you.

Veeva was named the #1 Best Place to Work in Central Ohio by Columbus Business First.

The Role

The Business Systems Analyst is responsible for driving improvements in the processes and technologies utilized by our product engineering teams (development, quality assurance, product management, and operations). This role works closely with global business teams to effectively identify requirements, define scalable business processes, assess applications and recommend solutions, implement changes, manage project plans, and perform release management.

What You'll Do

• Builds the foundation for the project efforts by capturing the business context – problem definition, current state definition, objectives, business case, desired future state definition, etc.
• Develop detailed requirements (business, user, process, system requirements – functional and non-functional) and establish traceability to the business vision
• Manage the requirements throughout the project lifecycle by establishing agreements and serving as a liaison between business users and the project team
• Facilitate discovery sessions and business process workshops
• Be able to diagram and elaborate current & future state application workflows in detail
• Act as the project manager for implementation of the solution – identify stakeholders, risk identification and mitigation, communication, define and drive schedules, and escalate internally and externally (as appropriate)
• Provide technical and functional expertise across engineering systems
• Serve as SME across various application platforms
• Collaborate with cross-functional teams to identify system and process improvements
• Lead and execute full development lifecycle activities - design, develop, and test enhancements in alignment with internal business process requirements
• Provide product support, track escalations, perform root cause analysis, and work with vendors to resolve issues
• Document all changes to applications per internal controls
• Develop and maintain technical documentation, release notes, and conduct end-user training

Requirements

• Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, or related field, or equivalent work experience
• 3+ years of application requirements gathering and design
• JIRA and Confluence administration experience
• Experience with Git hosting and code review tools
• Understanding of application lifecycle management (ALM)
• Strong Business Analysis and Project Management skills
• Prior experience in release management
• High proficiency in verbal and written communication
• Solid presentation skills are desired
• Strong attention to detail, goal-oriented
• Must be able to effectively manage multiple activities and/or projects concurrently
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Commitment to excellence in the delivery of customer service
• Comfortable working with personnel at all levels of the organization

Nice to Have

• Working knowledge of Jenkins
• Groovy scripting experience
• Administration experience with testing tools
• Familiarity with Agile methodologies

#BI-Remote Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world. Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com. Position may not be eligible for remote work in Colorado.