Five9 provides businesses reliable, scalable, and secure cloud contact center software designed to create exceptional customer experiences, increase agent productivity, and deliver tangible business results.

We are driven by a passion to transform contact centers into customer engagement centers of excellence. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud.

We are actively seeking a Senior Cloud Engineer to join our IAAS (Infrastructure as a Service) - Persistence team. At Five9, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem-solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact.

Key Responsibilities:

• Design, implementation, and automation of large-scale distributed systems both on prem and in cloud
• Build tools and automation that help Five9 achieve higher availability, scalability, latency, and efficiency
• Work with Engineering teams to deliver high quality software in a fast-paced environment
• Monitor production and development environments to build preventive measures and provide a seamless customer experience
• Work with delivery teams on software improvements to achieve higher availability and lower MTTD 

Requirements:

• 8+ years of Software Development Life Cycle experience preferably Agile Scrum
• 5+ years of public cloud experience (GCP or AWS)
• 3+ years of Systems and Networking experience
• Experience with OpenStack and VMware
• Experience with Gitlab, ArgoCD, CI/CD methodologies & tools
• Experience with messaging and indexing applications such as Kafka, Zookeeper, Solr, FLINK and RMQ
• Experience with Incident Management Process, SRE best practices and continuous improvements
• Excellent problem solving and analytical skills
• Orchestration and management of containers using Kubernetes, Helm, GKE and Docker
• Experience with Infrastructure as Code (Terraform), Python or other scripting languages.
• Experience with config management tools such as Ansible, Puppet, or Chef
• Experience in one or more monitoring systems: Prometheus, New Relic, AppDynamics, or LogicMonitor
• Experience with RDBMS like MySQL/SQL Server is a plus.
• Strong verbal and written communications skills
• Bachelor Degree in Computer Science or equivalent experience

As part of our commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

• Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.