At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Company:

At Bento for Business (which is now a part of the U.S. Bank family), we believe there’s a better way for businesses to manage and control expenses. We genuinely care about people in everything we do, and we are dedicated to building the best possible products and experiences at every touchpoint for our customers.

If you are a talented L2 Technical Support Engineer who thrives in a fast-growing environment, we’d love to talk to you. At Bento, everyone is responsible for delivering high-quality customer experience and shaping the next stage of evolution in payments and financial services. Join us to learn and grow together and make a real difference.

Key Responsibilities:

Serves as a computer technology expert for assigned functional applications to assist business lines with development and ongoing support. Provides project release direction and support including research, analysis, review, development, implementation and monitoring of new or revised systems. Acts as a liaison for project release and typically perform analysis supporting the strategies and objectives of the business line. Compiles and analyzes information that is very detailed and often interpretive making project release recommendations based on the findings. Interfaces with internal and external resources to ensure successful completion, installation and implementation in accordance with client needs.

Provide level 2 support on technical issues related to our products for our customers

Take ownership of escalated customer issues that require technical investigation,

including troubleshooting, reproducing issues, analyzing logs, and leveraging other internal tools

Communicate and collaborate internally and externally to resolve issues in a timely and satisfactory manner

Build relationships across cross functional teams, including our level 1 customer support teams and level 3 product & engineering SMEs

Be an advocate of our customers for timely resolution of issues and handling escalations

Become an expert of our product experiences and become familiar with our technical platform and application architecture

Basic Qualifications:

Bachelor's degree, or equivalent work experience

10 or more years of direct experience with project management responsibilities

Preferred Skills/Experience:

3+ years of technical support experience for modern web / mobile / cloud-based customer-facing applications

Strong technical understanding of how cloud-based platforms, modern web and mobile applications, and web browsers work

Knowledge of relational and SQL databases

Knowledge of AWS or similar cloud infrastructure providers

Ability to analyze and understand application logs

Ability to read and understand basic Java, JavaScript or TypeScript code

Strong technical background with excellent problem solving and multitasking skills

Experience translating customer issues into engineering centric reports via internal bug reporting systems

Solid knowledge of software engineering principles, development methodologies, and practices

Excellent communication and interpersonal skills

Experience in financial services, payments, processing is a plus

BS in Computer Science or related discipline or equivalent work experience

Strong working knowledge of QuickBooks Online

Ability to conduct an analysis of business needs, including scheduling meetings, planning agendas, conferring with business line leaders, documenting and making verbal and written presentations

Strong understanding and use of project management techniques and testing processes and supervises their use

Ability to develop test schedules, review testing plans, track test issues and report on test results

Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Strong project management, organization and analytical skills

Strong interpersonal, verbal, written and presentation communication skills

Strong leadership and negotiation skills

Extensive knowledge of a business line or function area

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• 
  

EEO is the Law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS EEO poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,010.00 - $130,600.00 - $143,660.00

U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.