Delivery Manager


San Francisco, CA, USA

Full time

$142-199k (annually)



Aug 26

FLYR is focused on the relentless application of advanced and intuitive technologies that help transportation leaders unlock their ultimate potential.

Starting with airlines, we provide the Revenue Operating System that reshapes how travel and transportation businesses plan their commercial operation. We displace legacy data, forecasting, pricing, and reporting solutions with a single enterprise SaaS platform that leverages the latest advancements in deep learning, cloud computing, and user experience.

Our hyper-accurate contextual forecasts enable the most effective scheduling, marketing, and leadership decisions while directly managing the pricing for billions of dollars worth of product and revenue.

Flight Itinerary (About The Role)

We’re looking for a talented Delivery Manager to lead our customer-facing implementation teams for Americas and APAC customers.

You are a detailed-oriented, experienced team leader that is comfortable working directly with FLYR’s airline customers. You thrive on leading projects to successful completion balancing the needs of internal and external stakeholders. If you are happiest learning new, challenging domains while working with world-class colleagues, then FLYR has what you are looking for.

What Your Journey Will Look Like (Responsibilities)

  • Hire, supervise and lead teams of data analysts, technical leads and many cross-functional resources to complete complex customer data ingest and ETL, data validation, and ML model training tasks in order to onboard new airlines.
  • Directly engage with our airline customers’ executives, subject matter experts and business leads. Manage the day-to-day relationships with our airline customers to understand their data, systems, and business processes
  • Manage both technical and relationship escalations from client onboarding phase, ensuring appropriate client communications and internal FLYR stakeholder involvement.
  • Lead your team to collect, process, and clean data from customer data sources using SQL and Python. Ensure ETL, data validation and data mapping results in trained ML models and accurate reporting. Your team will perform ad hoc analysis, insight requests and data extractions to resolve issues impacting business operations.
  • You will balance technical and managerial tasks, including 1+1's, technical mentorship, and recruitment participation. You will provide mentorship and training to your reports, and promote success in their career path at FLYR.

What To Pack For This Trip (Qualifications)

  • Qualified academic background preferably in analytics, statistics, mathematics, CS or related field.
  • Strong past experience working in business intelligence, analytics, data engineering, or a similar role.
  • Extensive hands-on experience in business performance reporting, data analysis and data insights.
  • Prior experience in managing data-driven teams.
  • Significant experience managing technical and analytical staff.
  • Experience leading analyst teams providing data analysis for business operations stakeholders.
  • Past experience hiring ETL engineers, data scientists, and data analysts.
  • Strong project management experience including managing client expectations and forming strong customer relationships. Ability to clearly communicate status, blockers, risks and dependencies to FLYR and customer stakeholders.
  • Knowledge of SQL and confident in wrangling all types of data in SQL.
  • Experienced in business process definition to map out repeatable processes.
  • Experienced in resource planning and staffing plans.
  • Can identify impediments to customer onboarding and propose improvements to processes.
  • Experience partnering with product, data science, and engineering team to develop tools.

Optional Carry-On (Preferred Qualifications)

  • Experience in Python.
  • Experience in BigQuery.

First-Class Amenities

  • Equity in Series C startup with high growth potential
  • Comprehensive healthcare plans (Choice of PPO & HMO available)
  • Generous PTO policy and flexible working arrangements
  • 401K with company match
  • Free breakfast/Lunch (in-office)
  • 100% paid Parental Leave for 12 weeks
  • Annual educational fund

Compensation: The salary range for this role is commensurate with experience and is as follows:

$142,000—$199,000 USD

Our Commitment to Equality

Here at FLYR, we’re committed to growing with intention, having our teams better reflect the world around us. We strive to create an environment of inclusion and even more importantly, belonging, where psychological safety, empathy, and human connection are at the center of our leadership principles. Not only does this enable us to create better products and have a better work environment, it’s good for the bottom line and it’s the right thing to do.

FLYR provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetics, marital or veteran status. In addition to federal law requirements, FLYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates.

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