This is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

The anticipated term of this engagement will be 6 months. This term could be extended based on company business needs.

CW-Information Systems Analyst II

The Systems Analysis job participates in the designing of information systems that are appropriate for users' needs and consistent with the overall design of the organization's information systems architecture. Working under general supervision, this job is responsible for analyzing information from system users to formulate the scope and objectives of the system and preparing the design of possible systems solutions.

Key Responsibilities And Duties

• Defines system scope through research and fact-finding to develop or modify moderately complex information systems.
• Prepares flow charts, models, and procedures and conducts feasibility studies to design possible system solutions.
• Prepares technical documentation to guide system users and to assist with the ongoing operation, maintenance, and development of the system.
• Collaborates with system analysts, engineers, and programmers to design systems and to determine project limitations and capabilities, performance requirements, systems performance standards, and interfaces.
• Analyzes and proposes revisions to existing system logic difficulties and documentation as necessary.
• Assists in the development of training sessions and demos for end users.
• Monitors the efficiency and effectiveness of application operations and troubleshooting problems, as necessary.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 2+ Years Required; 3+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

6IC

Required Skills

Experience supporting enterprise wide critical applications in a fast paced environment.

Support experience in Microservices using containerization and cloud technologies

Experience Database CRUD operations for problem solving, reports and restarting jobs

Experience with monitoring and alerting tools such as Splunk, Dynatrace or Grafana

Proficiency in troubleshooting and root cause analysis (RCA) of complex technical issues

Experience with containerization and Openshift

Strong experience with supporting applications in Unix/Linux environment

Strong experience with supporting CloudBees CD (ElecticFlow) deployments

Good understanding of Continuous Integration and Continuous Delivery concepts

Experience with Infrastructure-as-Code development using Terraform & Ansible or Python

Preferred Skills

Experience working with business partners and platform owners on their functional needs, translating needs into public/private cloud solutions for existing or new on premises application workloads

Experience with ITIL applications such as ServiceNow

Proficiency with Webserver technology, Apache Tomcat preferred

Experience with network load balancing such as F5

Ability to work with multiple IT partners in an application support role

Detailed oriented and collaborative

Work Experience

Related Skills

Start Date: 11-Sep-2023

End Date: 11-Mar-2024

Travel Required: No

Base Pay Range: $90.71/hr. - $100.00/hr.

Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.

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Equal Opportunity

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Read more about the Equal Opportunity Law here.

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