Principal Systems Services And Support Analyst

Fidelity Investments

Merrimack, NH, USA Remote




Aug 14

Job Description

We are hiring a Principal Systems Services and Support Analyst, a motivated technologist / leader, to join our support organization. In this role, the resource will serve as a production support specialist for supporting FFIO Business Units Infrastructure and Applications. Your key partners are Fund Accounting (Fixed Income and Equity, Money Market and Institutional Products), Pricing, Cash Hub, Trade Hub and DAL accounting Technology / Business Teams.

The Principal Systems specialist will be responsible for ensuring all applications systems are operational, data reliability, system observability, incident triaging, problem management and release / change engineering. This position will also be providing on-call and weekend support on a rotational basis. This position will also be providing technical leadership to the team that is spread across geographical locations. This is a great opportunity for anyone looking to lead, learn and use their Cloud, Database, Middle-tier technical skills and experience to drive production stability, reliability, and resiliency.

The Expertise And Skills You Have

  • Bachelor’s degree in computer science, engineering, Information Technology, or equivalent experience.
  • A minimum of 10 years of Production Support or Development Experience.
  • Strong working experience on cross platform application environments including cloud, distributed, operating systems, network, storage systems and automation.
  • Financial Services Industry experience is preferred.
  • A self-starter and team player who can independently manage multiple responsibilities in a dynamic environment.
  • Strong hands-on experience and knowledge on Linux, CLI / BSH, Python, Splunk
  • Expertise in Observability, Scripting and automation tools.
  • Expertise in analyzing and writing Oracle SQL Queries and on PL/SQL.
  • Familiarity with Agile Software Development Methodologies.
  • Highly effective business communication and influencing skills.
  • AWS and AWS / EKS certifications are a plus.
  • Consult with the team in support of environments, project deliverables and various technical matters.
  • Serve as a subject matter expert and a thought leader to team members.
  • Collaborate with technical teams to identify dependencies, coordinate activities and resolve challenges.
  • Represent, translate and communicate incident / service requests / problem and project statuses to the leadership team.
  • Council team manager and assist in identifying / setting up technical priorities.
  • Participates in an on-call rotation and Disaster Recovery with other team members to provide exceptional service to our partners and customers.
  • Assists the team members with successful roll out of product and technological upgrades by coordinating the required activities across the business units.
  • Should be a strong advocate for production stability, reliability, and resiliency. Should partner with Enterprise Infrastructure and Business Unit Leadership team to lead and prioritize the common goals of Site Reliability Engineering.
  • Perform detailed data analysis to support data management operations.
  • Respond to business questions relating to the timeliness and quality of the data received and run.
  • Tackle production related issues in data management and engage with our Technology and Business partners to resolve them when needed.

The Team

The Enterprise Infrastructure (EI) Application Delivery Team within Fidelity Fund and Investment Operations (FFIO) provides production support for applications which includes Incident, Change, Problem, Release and SRE Management.

We partner with our key stakeholders in Information Technology and business teams to deploy new functionalities, software fixes and support applications in a wide range of infrastructures and products.

Please see below for the salary range for work locations in Colorado only:


Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:


Please see below for the salary range for work locations in California only:


Please see below for the salary range for work locations in Washington only:



Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients’ money.

Join Us

At Fidelity, you’ll find endless opportunities to build a meaningful career that positively impacts peoples’ lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees’ Choice Award, we have been recognized by our employees as a Best Place to Work in 2023. And you don’t need a finance background to succeed at Fidelity—we offer a range of opportunities for learning so you can build the career you’ve always imagined.

At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we’re calling “Dynamic Working”. Most associates will have a hybrid schedule with a requirement to work onsite at a Fidelity work location for at least one week, 5 consecutive days, every four weeks. These requirements are subject to change.

We invite you to Find Your Fidelity at

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations, or by calling 800-835-5099, prompt 2, option 3.

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

Apply for this position Back to job

You must be logged in to apply to this job.