Application Operations Leader

Omaha, NE, USA Remote

Full time



Aug 13

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Application Operations Leader

What does a successful Application Ops Leader do?

The Application Ops Leader is responsible for managing of our App Ops team to ensure all programs are adequately staffed. The App Ops Leader will also ensure that targets for the development, maintenance, and quality of products are achieved. This position is not remote and will be expected to report to our Omaha office the majority of days.

What You Will Do

Requires high levels of partnership and influence with AD teams

Create and/or update dashboards utilizing monitoring tools suite and other tools

Collaborate with application, service and problem teams recommending changes for performance improvements as a result of data from dashboards and monitoring tools

Ensure availability of Enterprise dashboards

Prepare performance and summary reports

Ensure accuracy of metric data from Splunk and other data collection platforms.

Integrate alerts into Splunk dashboards where applicable

Work closely with and support operations monitoring team

Monitors production, outputs, and services to ensure SLAs, other quality metrics, are being met

Gather and analyze monitoring requirements from application owners

What You Will Need To Have

A Bachelor’s degree in a relevant program of study is required.

Minimum of 3 years in Customer Service, Technical Operations, Quality Assurance, Development, or Application Operations support

Requires little instruction on day-to-day work

You have a flexible schedule and are available to work nights and weekends

Good working knowledge of Linux, Windows & database technologies

A strong desire to learn new things and continually improve yourself, your team and the applications you support with a “can do anything” mentality

Experience with various Cloud technologies and platforms (AWS, Azure, etc)

This role is not eligible to be performed in Colorado, California, New York or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank You For Considering Employment With Fiserv. Please

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What You Should Know About Us

Fiserv is a global fintech leader with 40,000-plus (and growing) associates proudly serving clients in more than 100 countries. As a FORTUNE™ 500 company, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to excellence and purposeful innovation.

Our Commitment To Diversity And Inclusion

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning About Fake Job Posts

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.

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