About the job

Summary

The Director of Systems Infrastructure and Cloud Services is a pivotal leadership position, entrusted with the comprehensive oversight of the organization's IT systems infrastructure and cloud-based services. This role masterfully harmonizes the management of on-premises IT infrastructure with the strategic integration and optimal utilization of cutting-edge cloud technologies, culminating in a seamlessly scalable, secure, and highly efficient technology ecosystem. With a visionary approach, the Director envisions and implements a cohesive and agile technology environment that wholeheartedly aligns with the organization's ambitious growth and digital transformation objectives. By leveraging the synergies between traditional infrastructure and innovative cloud solutions, the Director drives the organization towards a prosperous and technologically empowered future.

Required Knowledge, Skills, And Abilities

• Possess a strong working knowledge of computer hardware, software, and their applications in a business environment. Stay abreast of emerging technologies and trends to drive innovation within the organization.
• Familiarity with Service Desk operations, including incident management, problem resolution, and providing top-notch customer support to end-users.
• Proficiency in ITIL (Information Technology Infrastructure Library) framework, ensuring efficient and standardized IT service management practices are implemented and followed.
• Exhibit excellent interpersonal and communication skills, both verbal and written. Demonstrate the ability to communicate technical information in a clear and understandable manner to diverse audiences.
• Display a strong focus on customer service, consistently striving to meet and exceed the needs and expectations of internal and external stakeholders.
• Demonstrate a successful track record of managing multiple teams and team leads, fostering collaboration, and achieving collective goals.
• Exhibit the ability to prioritize tasks, needs, and objectives effectively, both as an individual contributor and as a team leader. Meet deadlines and deliver results efficiently.
• Actively promote a culture of inclusion and respect within the team, recognizing and appreciating diverse perspectives, opinions, and contributions from team members, customers, and external partners.

Required Education And/or Experience

• Bachelor’s Degree in Information Technology, Business, or a related field.
• 5 years of leadership experience.

Preferred Qualifications

• Proven experience in managing complex IT infrastructures, including hybrid-cloud environments and on-premises services.
• Relevant industry certifications (e.g., ITIL, AWS, Azure, etc.).